Customer service and satisfaction is always our top priority. For example, a prospective customer emailed asking about our Pergola anchoring kits. Here is the email exchange (customer name changed):
———Email #1———
Sent: Wednesday, April 23, 2008 7:04 AM
To: info@oldgrowthagain.org
Subject: Thank you for your interest in Old-Growth Again Furniture
I’m interested in buying just the anchor kit for a 6 post pergola. I’m going to build one myself but haven’t seen any anchors as sturdy looking as yours. Do you sell them separately or do you have an idea where I might find anchors just like yours?
Thanks,
Charlie Smith
———Email #2———
From: Forever Redwood Furniture [mailto:info@oldgrowthagain.org]
Sent: Wednesday, April 23, 2008 9:34
Subject: RE: Thank you for your interest in Old-Growth Again Furniture
Dear Mr. Smith,
We don’t normally sell the anchor kits without the pergolas. They are welded by hand and we include them at a discounted price on our site as a convenience to our pergola kit buyers. If you’d like a set, we’ll make one for you at the discounted price. If you click on any of the pergola photos on our pergola page, you’ll see a larger image of the same photo. Below the photo you’ll find a long list of pergola kit prices and the anchor kit is at the bottom of the list. You can click the “add to cart” button and order it online. If you prefer to order via email or phone, just respond to this email and we’ll either call or send an invoice per your instruction. Allow 2 weeks for ship out.
Thank you,
Raul Hernandez Forever Redwood 33800 Annapolis Rd. Annapolis, CA
95412 Toll free: 866-332-2403 Outside U.S.: 707-495-4955 Fax:
619-374-2462 www.foreverredwood.com
———Email #3———
Sent: Wednesday, April 23, 2008 9:04 AM
To: ‘Forever Redwood Furniture’
Subject: RE: Thank you for your interest in Old-Growth Again Furniture
Dear Mr. Hernandez
Thanks for the quick response. I haven’t finalized plans or scared up a helper yet but hope to begin soon. When things are finalized I’ll be in touch. I’ll keep you people in mind for some other projects I have in mind as well. This was great customer service for someone who is really a non-customer for the pergola. I appreciate it very much.
Thanks,
Charlie