Weather-related wood decay is warranted from ten to thirty years depending on the grade of redwood. The Young Redwood has a ten-year decay warranty. The Mature Redwood has a twenty-year decay warranty and the Old-Growth Redwood has a thirty-year decay warranty. Small cracks are not covered by the warranty. Wood moves when left outside due to the constant changes in temperature and moisture. Some small cracks are a natural consequence over the years. In the unlikely event that your wood becomes soft from decay before the warranty period expires, just contact us and we will send out replacement parts at no cost.

Old-Growth Again will replace any furniture part within two years of purchase. Just send us a photo via email so we can identify the exact problem and we'll ship out the part in most cases without cost to you. We will ask for a small charge only if the damage was obviously not related to normal wear and tear. If any part is damaged in shipping, just let us know and we will send out a replacement part as quickly as possible at no cost.

If any part is damaged beyond the two-year warranty period, for any reason at all, (for example - your puppy decides to chew through the leg of your furniture) just call or e-mail us. A digital photo would help identify the part quickly and easily. We will send any replacement parts necessary to repair the furniture at our cost of production and shipping only. You don't ever have to worry about replacing your entire piece of furniture. We stand behind our work.

Return Policies for Forever Redwood:

Old-Growth Again has had few returns/cancellations since beginning furniture building in 2000. We work to constantly improve and expand our high quality product line and enjoy an excellent reputation with our customers. In the unlikely event you'd like to return an item, we offer discounted refunds after deducting actual order processing costs (shipping both ways and credit card processing expenses):

Standard Items: Order Cancellation Prior to Shipping

Standard items are all the non-customized items listed on our website. For credit card orders, a 5% cancellation fee will apply on standard item orders cancelled prior to shipping. Please call or email and we'll process your refund within 3 business days. If cancelled prior to shipping, there is no cancellation fee for orders received via check, cash or money order.

Standard Items: Order Returns

If an item is shipped incorrectly or damaged in transit— just call or email and we'll ship a replacement in a couple days. Full refunds on standard items are accepted within 5 days of delivery ticket date if Old-Growth Again has made a fulfillment error. But, other than a fulfillment error, a 25% restocking fee will apply (to cover shipping charges both ways and credit card processing costs). Just call or email us.

Cancellation of Custom, Non-Standard Orders

Custom orders require custom cut materials. Custom orders are unique and we have no way of reselling them. Therefore all custom orders are non-refundable even if still in the shop. But, please keep in mind we are always open to re-designing custom orders if you change ideas in mid-stream…

We are one of the only wood working shops on the internet available to custom build patio furniture. Custom building can be tricky and we often make autocad drawings prior to building to make sure we have all your ideas clearly detailed. We have always been willing to do this and it has generated over the years many of the items now offered as standard items.

Don't be frightened by the legal jargon written in the paragraphs above. Our attorney made us do it! We are a friendly customer-oriented company and rarely have returns or shipping damage. We work hard to exceed our customer's expectations in both workmanship and service and we offer the flexibility to custom size just about anything on our website. And, all proceeds from our sales go towards "hands-on" forest restoration work in the Redwoods of Northern California (Annapolis, CA). Really…

Thank you for considering us. Please call or email me directly if you have any questions about our return or warranty policies.

Raul F. Hernandez, CEO Old-Growth Again Restoration Forestry, Inc. — builders of Forever Redwood Patio Furniture

33800 Annapolis Road Annapolis, CA 95412 866-332-2403 Email: raul@sonic.net